Privacy Policy
Last Updated: 04/11/2024
At Safemaster Height Safety Solutions, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and services.
1. Information We Collect
We collect information from you in two ways: (1) directly from your input, and (2) automatically through the use of cookies, Google Analytics, Google Tags, and other tracking technologies.
Information You Provide to Us
We collect information that you provide directly to us when you use our website and services. This includes the information you provide when you create an account, place an order, contact customer support, or communicate with us. The types of information we collect include:
- Personal Details: First Name, Last Name, Email Address
- Company Details: Company Name
- Address Information: Street Address, Suburb, City, State, Postcode, Country (Australia only)
- Contact Information: Telephone Number, Fax Number
- Account Preferences: Newsletter subscription preferences
- Password and Password Confirmation
Information We Collect Automatically
We also collect information about you automatically when you use our website and services. This information may include your IP address, device type, browser type, and broad geographic location. We may also collect information about how you use our website, including the pages you visit, searches performed, and the links you click.
We collect this information using the following technologies:
- Cookies: A cookie is a small data file that is transferred to your device. We use cookies to collect information and improve our website and services. You may configure your browser to refuse cookies, though this may limit your ability to use some features of our website.
- Web Beacons: A web beacon is a transparent image file used to monitor your activity on our website. We may use web beacons to collect information about website usage and responses to emails.
- Google Analytics and Google Tags: We use these tools to gather information on how you use our website and to track performance, activities, and trends. You can learn about Google’s practices by visiting Google’s Privacy Policy and opt out using the Google Analytics opt-out browser add-on, available at Google Analytics Opt-Out.
2. How We Use Your Information
We use the information we collect about you for the following purposes:
- To provide, maintain, and improve our website and services
- To respond to your comments and questions and provide customer support
- To send you technical notices, updates, security alerts, and support and administrative messages
- To communicate with you about products, services, offers, promotions, and events, and to provide news and information we think will be of interest to you
- To process and fulfill your orders and manage your account
- To comply with legal and regulatory requirements
- For other purposes disclosed to you at the time we collect your information or with your consent
3. How We Share Your Information
We may share your personal information with third parties for the following purposes:
- Service Providers: We may share information with service providers who perform services on our behalf, such as website and IT support, payment processing, and email marketing via Vision6. These providers are required to handle personal information in compliance with our privacy practices.
- Legal Disclosures: We may disclose information in response to a request if we believe it is required by applicable law, regulation, or legal process, or to protect the rights, property, and safety of Safemaster Height Safety Solutions or others.
We do not share information related to our business transactions with any third parties without your consent.
4. Security of Your Information
We take reasonable precautions to protect the security of your personal information. This includes using industry-standard encryption to protect data transmitted online and implementing internal access controls to restrict access to sensitive information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to access, correct, or request deletion of your personal information. If you wish to exercise these rights, please contact us at sales@safemaster.com.au. We will respond to your request in accordance with applicable laws.
6. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date at the top of the policy. Your continued use of our website after any changes indicates your acceptance of the updated policy.
For any questions regarding this Privacy Policy, please contact us at sales@safemaster.com.au or call 1300 773 733.