Shipping and Returns Policy
Last Updated: 04/11/2024
At Safemaster, we strive to provide our customers with top-quality products and excellent service. Below is our Shipping and Returns Policy to ensure a smooth and transparent process for all purchases.
Shipping Policy
- Delivery Time: Orders are processed and dispatched within 2-3 business days. Delivery times vary depending on your location, and you will receive a tracking number once your order has been dispatched.
- Shipping Fees: Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
- Delivery Methods: We offer both standard and express shipping options. Shipping fees may vary depending on the method selected at checkout.
Returns Policy
- Eligibility for Returns: We accept returns for both defective and non-defective products.
- Product Condition: Products must be in new, unused condition and in their original packaging.
- Return Window: Returns must be initiated within 30 days of receiving the product.
- Method of Return: Customers may return products in-store or by mail.
- Return Label: The customer is responsible for return shipping costs, including providing their own return label.
- Restocking Fee: A restocking fee of 15% of the product price will apply to all non-defective returns.
- Processing Time: Refunds will be processed within 14 days of receiving the returned product.
Exchanges
- Eligibility for Exchanges: We accept exchanges for defective or non-defective products within 30 days of purchase, provided the product is in new condition and in its original packaging.
Contact Us
For assistance with your return or exchange, please contact our customer service team at sales@safemaster.com.au or 1300 773 733.